Customer Service Specialist Wanted!! Mendocino Forest Products (MFP) is looking for a Customer Service Specialist to join our Home Depot Service team in Santa Rosa, CA.
The Mendocino Family of Companies (Mendocino Forest Products Company, Mendocino Redwood Company, Humboldt Redwood Company, and Allweather Wood), is a leading manufacturer and distributor of environmentally certified redwood, Douglas-fir, and preservative treated lumber products throughout California and the Western U.S. Our culture is based in environmental stewardship and community support. The company maintains Forest Stewardship Council® (FSC® C013133) certification for its forestlands, manufacturing, and distribution operations.
The company offers secure employment, family-level wages, 401K, company paid medical, dental, and vision benefits, Life Insurance plus much more.
This position is responsible for providing effective and outstanding customer service for our customer by using excellent, in-depth knowledge of company products, programs as well as effectively communicating with internal and extended external team members.
Planning & Organizing
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Motivation & Initiative
Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions as appropriate; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Ethics & Organizational Support
Works with integrity and ethically; Follows established policies and procedures; Completes administrative tasks correctly and on time; Supports organizational goals and values; Respects diversity.
Adaptability & Dependability
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events; Follows instruction, responds to leadership direction; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Equal Opportunity Employer, Valuing Diversity of our Workforce and Offering a Drug Free Workplace