Mendocino Forest Products Company, LLC

  • AWW - WA - Sales Associate

    Job Locations US-WA-Washougal
    Job ID 2019-1583
  • Overview

    The Mendocino Family of Companies (Mendocino Forest Products Company, Mendocino Redwood Company, Humboldt Redwood Company, Humboldt Sawmill Company, and Allweather Wood), is a leading manufacturer and distributor of environmentally certified redwood, Douglas-fir, and preservative treated lumber products throughout California and the Western U.S. Our culture is based in environmental stewardship and community support. The company maintains Forest Stewardship Council® (FSC® C013133) certification for its forestlands, manufacturing, and distribution operations. 

     

    Allweather Wood (AWW) is looking for an experienced Sales Associate to join our Inside Sales team to work with us at our Washougal, WA sales office.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

    Responsibilities

    Summary

    Provides administrative services and sales support to the Distribution Center; improving internal and external operational efficiencies.    

    • Interpret and implement management policies and operating practices
    • Serve as a key point of contact and resource for the sales team
    • Communicate inventory policies regarding shortages, price increases and pricing transitions to the customer
    • Prepare and present quarterly and year end data with program customers
    • Provide input regarding long- and short-term planning of business objectives
    • Investigate and resolve significant customer matters and handle customer complaints
    • Communicate order status and order issues to the sales team and other members of the organization as needed
    • Facilitate the proper handling and approval of customer documents
    • Act as a liaison between customers, sales team and other departments within the organization
    • Partner with the sales team to quote product details to the customer
    • Maintain current and accurate customer files and information
    • Prepare and process sales orders
    • Receive orders from customers and communicate pricing
    • Review and resolve customer quality and shipment matters
    • Coordinate with the distribution center to expedite orders as necessary
    • Manage the delivery of marketing materials to retail stores and to the Customer Service Representatives
    • Manage customers item setup to include preparation and electronic submittal
    • Assist with pre and post sales tasks

    Qualifications

    • Bachelor's degree from four-year college or university and/or minimum of three years’ experience in sales/distribution, preferably in lumber
    • Must maintain and carry a valid driver license and remain eligible and capable of operating vehicles in accordance with company policy guidelines
    • To perform this position successfully, an individual should have strong knowledge of Microsoft Office Suite including Word, Excel, Outlook and Power Point and inventory
    • Knowledge of inventory software and order processing systems

    TRAVEL REQUIREMENTS 

     

    This position may have a minimal amount of travel outside the local area and state.   

     

    COMPETENCIES 

     

    Quality of work - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

     

    Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. 

     

    Interpersonal Skills & Professionalism – Treats people with respect; Inspires the trust of others; Ability to proactively resolve conflict; Maintains confidentiality; Remains open to others' ideas; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

     

    Oral & Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and requests clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

     

    Quantity of work - Meets productivity standards; completes work in timely manner; strives to increase productivity; uses time efficiently.

     

    Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

     

    Ethics & Organizational Support - Works with integrity and ethically; Follows established policies and procedures; Completes administrative tasks correctly and on time; Supports organizational goals and values; Respects diversity.

     

    Motivation & Initiative - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions as appropriate; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

     

    Planning & Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

     

    Adaptability & Dependability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Follows instructions, responds to leadership direction; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

     

    PHYSICAL DEMANDS 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

    While performing the duties of this position, the employee is frequently required to walk, sit, and communicate.  The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. 

    The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this position include close, distance, color, peripheral, depth perception, and ability to adjust focus.

     

    Equal Opportunity Employer, Valuing Diversity of our Workforce and Offering a Drug Free Workplace

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