Mendocino Forest Products Company, LLC

  • AWW - WA - Inside Sales Associate

    Job Locations US-WA-Washougal
    Job ID 2019-1489
  • Overview

    The Mendocino Family of Companies (Mendocino Forest Products Company, Mendocino Redwood Company, Humboldt Redwood Company, Humboldt Sawmill Company, and Allweather Wood), is a leading manufacturer and distributor of environmentally certified redwood, Douglas-fir, and preservative treated lumber products throughout the Western U.S. Our culture is based in environmental stewardship and community support. The company maintains Forest Stewardship Council® (FSC® C013133) certification for its forestlands, manufacturing, and distribution operations. 

     

    Allweather Wood (AWW) is looking for an experienced Sales Associate to join our Inside Sales team at our Washougal, WA sales office.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

    Responsibilities

    This role consists primarily of making sales calls via phone to customers in the northwest region and providing administrative and sales support to the outside sales team.     

    • Serve as a key point of contact and resource for customers and the outside sales team
    • Prepare quotes for customers and the outside sales team
    • Prepare and process sales orders
    • Maintain current and accurate customer files and information
    • Communicate inventory, pricing and market information to the customer
    • Provide product alternatives and suggestions to customers
    • Provide market feedback to the sales manager and the purchasing team
    • Prepare and present quarterly and year end data with program customers
    • Provide input regarding long- and short-term planning of business objectives
    • Investigate and resolve customer concerns and complaints
    • Communicate order status and order issues to customers and the outside sales team
    • Facilitate the proper handling and approval of customer documents
    • Coordinate with the operations team to expedite orders as necessary
    • Manage the delivery of marketing materials to customers and the outside sales team
    • Manage customers item setup to include preparation and electronic submittal
    • Assist with pre and post sales tasks
    • Understand lumber and plywood grades and treatments and their applications

    Qualifications

    • Bachelor's degree from four-year college or university and/or minimum of three years’ experience in sales/distribution, preferably in lumber
    • Must maintain and carry a valid driver license and remain eligible and capable of operating vehicles in accordance with company policy guidelines
    • To perform this position successfully, an individual should have strong knowledge of Microsoft Office Suite including Word, Excel, Outlook and Power Point and inventory
    • Knowledge of inventory software and order processing systems

    TRAVEL REQUIREMENTS 

     This position may have a minimal amount of travel outside the local area and state.   

     

    COMPETENCIES 

     

    Quality of work

    Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

     

    Judgment

    Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. 

     

    Interpersonal Skills & Professionalism

    Treats people with respect; Inspires the trust of others; Ability to proactively resolve conflict; Maintains confidentiality; Remains open to others' ideas; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

     

    Oral & Written Communication

    Speaks clearly and persuasively in positive or negative situations; Listens and requests clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

     

    Quantity of work

    Meets productivity standards; completes work in timely manner; strives to increase productivity; uses time efficiently.

     

    Organizational Support 

    Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

     

    Ethics & Organizational Support 

    Works with integrity and ethically; Follows established policies and procedures; Completes administrative tasks correctly and on time; Supports organizational goals and values; Respects diversity.

     

    Motivation & Initiative 

    Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions as appropriate; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

     

    Planning & Organizing 

    Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

     

    Adaptability & Dependability 

    Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Follows instructions, responds to leadership direction; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

     

    PHYSICAL DEMANDS 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

    • While performing the duties of this position, the employee is frequently required to walk, sit, and communicate. 
    • The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  
    • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
    • Specific vision abilities required by this position include close, distance, color, peripheral, depth perception, and ability to adjust focus.

     Equal Opportunity Employer, Valuing Diversity of our Workforce and Offering a Drug Free Workplace

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