Mendocino Forest Products Company, LLC

  • MFP - SRO - Customer Service Specialist HD

    Job Locations US-CA-Santa Rosa
    Job ID 2018-1117
  • Overview

    The Mendocino Family of Companies (Mendocino Forest Products Company, Mendocino Redwood Company, Humboldt Redwood Company, and Allweather Wood), is a leading manufacturer and distributor of environmentally certified redwood, Douglas-fir, and preservative treated lumber products throughout California and the Western U.S. Our culture is based in environmental stewardship and community support. The company maintains Forest Stewardship Council® (FSC® C013133) certification for its forestlands, manufacturing, and distribution operations.


    Mendocino Forest Products  is looking for an expereinced  Customer Service Specialist to join our team to join our team in Santa Rosa, CA. This position is responsible for providing effective customer service for all external customers by using excellent, in-depth knowledge of company products, programs as well as effectively communicating with internal and extended external team members.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The key areas of focus for this position are as follows;   

    • Enters and audits all purchase orders for The Home Depot (THD) stores including type, amount, total, cost and delivery schedule for the order(s), prepares daily batch sales reports
    • Arranges daily/weekly deliveries to customer stores, works directly with dispatchers to schedule appointments for timely deliveries and to resolve delivery/schedule issues as they arise according to established department policies and procedures
    • Multi-tasks on a regular basis by keyboarding, order in-take and scheduling as needed
    • Provides timely feedback to the department regarding service failures or customer concerns, while working to assist store level associates with product inquires
    • Quotes special order product pricing as required using established process
    • Partners with the sales team to meet and exceed customer’s service expectations
    • Aidsat store level with product knowledge questions
    • Records or files copy of orders received according to date entered in lumber track software
    • Reviews inventory; identifies out of stock product by reviewing with internal and external vendors, reports results or needs as directed
    • Works with Customer Service Reps in maintaining POP stock, provides training in accordance with department/company policies/procedures, assisting with RTV and/or various store issues
    • Provide work direction to internal special-order teams and perform administrative duties


    • Associate degree (A.) or equivalent from two-year college, minimum of two years customer service experience and/or training or equivalent combination of education and experience
    • Knowledge of inventory software, order processing systems, Microsoft Office Suite and Electronic Data Interchange (EDI), preferred
    • Ability to speak clearly and effectively with courtesy on the telephone for extended periods of time and in person while taking orders or other tasks associated with the position requirements
    • Ability to present information and respond to questions from groups, managers, customers internal and external and the public
    • Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume
    • Ability to apply concepts of basic algebra and geometry

    Equal Opportunity Employer, Valuing Diversity of our Workforce and Offering a Drug Free Workplace


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